Mibox is committed to protecting every member's privacy. This document clearly explains how we collect, use, and safeguard your information.
Member privacy is more than a legal obligation to us — it is a genuine commitment reflected in every layer of the mibox system.
All data transmitted between your device and mibox servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia to secure online transactions.
The mibox KYC process ensures that only verified individuals can open and use an account. Your identity verification data is stored in a secure environment and is not shared without your consent.
Mibox has never and will never sell, lease, or transfer members' personal information to any third party for marketing purposes without first obtaining your explicit consent.
Member data is stored in data centres compliant with international security standards, with strict access controls, regular backups, and round-the-clock active cyber threat monitoring.
The mibox mobile app features two-factor authentication (2FA) and biometric login protection. Every login session is monitored to detect any unusual or suspicious activity.
All data management practices at mibox fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to request access to, correction of, and deletion of your personal data at any time.
Welcome to the mibox Privacy Policy. This document outlines our practices and commitments in managing the personal data of all members who use the mibox.onl platform. We understand that privacy matters greatly to you, and we take this responsibility seriously.
This Privacy Policy applies to all services provided by mibox, including the official website, mobile app, customer support, and all related communication channels. By registering as a member or continuing to use our platform, you agree to how we process your personal data as described in this document.
In operating the mibox platform, we collect several categories of information from our members. This information is collected only when necessary to provide you with the best possible service.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | KYC verification & legal compliance |
| Contact Information | Email, phone number, address | Account communications & customer support |
| Financial Information | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & platform improvements |
| Activity Data | Gaming history, wagering habits | Responsible gaming & promotions |
We may also receive information from legitimate third-party sources such as identity verification agencies and payment service providers, solely for verification and fraud prevention purposes.
The personal data we collect is used for clear and legitimate purposes. mibox will not use your data for any purpose not stated in this policy without prior notice to you.
Mibox does not sell, lease, or trade members' personal data to any third party for their own commercial purposes. However, in the course of operating the platform, we may share certain data with the following parties:
The security of your personal data is mibox's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats.
The security measures we practise include:
While we do our utmost, no system in the world can guarantee 100% absolute security. We therefore encourage members to also take precautions such as using strong passwords and not sharing login credentials.
Mibox uses cookies and similar tracking technologies to enhance your platform experience. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the mibox platform.
Mibox retains your personal data for as long as your account is active or as needed to provide our services. We also retain certain data for a defined period after account closure to meet legal obligations and audit requirements.
In general, data retention periods are as follows:
Once the retention period has expired, data will be deleted or anonymised in accordance with secure, irreversible procedures.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a member hold certain rights regarding your personal data. mibox fully respects these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the mibox support team via live chat. We will process your request within 14 business days.
The mibox platform is strictly for individuals aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.
If we find that personal data of a child has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. Parents or guardians with concerns about this matter are welcome to contact us immediately.
Mibox reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will take effect as soon as the latest version is published on our website.
For significant changes, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect. We recommend checking this page periodically to stay informed on how we protect your privacy.
The "Last updated" date at the top of this document indicates when this Privacy Policy was last reviewed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex complaints or those requiring further investigation, our response time is up to 14 business days.