This document outlines your rights and responsibilities as a mibox member. Please read it carefully before using our platform.
Before reading the full terms, here are six important things you need to understand as a mibox member.
Use of the mibox platform is restricted to individuals aged 18 and above. mibox conducts age verification through the KYC process before an account can be fully activated.
All financial transactions are subject to the mibox withdrawal policy. Approved withdrawals will be processed within the stipulated timeframe depending on the payment method used.
All bonuses offered by mibox are subject to specific wagering (rollover) requirements. Members are encouraged to read the individual terms of each promotion before claiming any offer.
Members are fully responsible for the security of their password and account login credentials. mibox will never request your password through any communication channel.
Mibox reserves the right to suspend or close any account found to be involved in fraud, multi-accounting, or any activity that violates the platform's terms of use.
Mibox reserves the right to modify these Terms and Conditions at any time. Changes will take effect as soon as they are published on the platform, and your continued use will be deemed as your acceptance.
Welcome to mibox, an online gaming platform operated under the official domain mibox.onl. This Terms and Conditions document constitutes a binding agreement between you ("Member") and mibox ("Platform") concerning the use of all services, games, and features available on our platform.
By registering as a member, making a deposit, or using any part of the mibox platform, you are deemed to have read, understood, and agreed to comply with all terms contained in this document. If you do not agree with any part of these terms, please cease using the platform immediately.
To use the mibox platform, you must meet all of the following eligibility requirements without exception:
Mibox conducts an identity verification (KYC) process to ensure all members meet the minimum age requirement. Valid documents such as a national ID, passport, or driving licence may be required during this KYC process. Accounts that fail to complete KYC verification within the specified period will be temporarily suspended until verification is finalised.
Each individual is only permitted to hold one (1) active account on the mibox platform. The creation of multiple accounts by the same individual — whether using different names, phone numbers, email addresses, IP addresses, or device information — is strictly prohibited and will result in the closure of all associated accounts.
During registration, you are required to provide truthful, accurate, and up-to-date information. The full name registered must match the name on your identification document, as this information will be used during the withdrawal verification process.
You are fully responsible for the security of your account username and password. mibox recommends that you:
If you suspect your account has been accessed without authorisation, contact the mibox support team immediately via live chat.
Mibox supports a wide range of payment methods suitable for users in Malaysia, including FPX, direct bank transfer, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed using 256-bit SSL encryption to ensure the security of your funds.
Deposit: The minimum deposit is as specified in the Finance section of the platform. Deposits are typically credited to your account within minutes of confirmation. mibox does not charge any processing fees for standard deposits.
Withdrawal: Withdrawal requests are subject to the following conditions:
Mibox offers a wide range of bonuses to members, including welcome bonuses, reload bonuses, weekly cashback, and festive promotions. All bonuses are subject to rollover requirements clearly stated in each promotional offer.
The rollover requirement refers to the total amount of wagering that must be reached before bonus funds or winnings derived from that bonus can be withdrawn. For example, a RM50 bonus with a 10x rollover means you must place a total of RM500 in bets before the associated winnings can be withdrawn.
All games offered on the mibox platform use a Random Number Generator (RNG) that has been certified by independent international auditing bodies. This ensures that every game outcome is random, fair, and cannot be manipulated by any party, including mibox itself.
In the event of a technical disruption or connection failure during an active game session, mibox will endeavour to restore the session based on server records. Results recorded by the mibox server are final and binding under all circumstances.
Mibox reserves the right to void any bet or cancel winnings resulting from a technical error, software bug, or circumstances beyond normal control. In such cases, the original bet amount will be returned to the member's account balance.
The following activities are strictly prohibited on the mibox platform and may result in immediate account closure without any refund:
Mibox reserves the right, at its sole discretion, to temporarily suspend or close any member account without prior notice if there is evidence or reasonable suspicion that the member has violated any part of these terms.
If your account is suspended for a valid reason, a review process will be conducted within 7 business days. Members may contact customer support for further information regarding their account status.
Members may also request voluntary account closure at any time by contacting our support team. Prior to closure, any remaining balance (after deducting bonuses that have not met the rollover requirements) will be processed for withdrawal in accordance with standard procedures.
Mibox is committed to protecting the privacy and personal data of all its members. Information you provide during registration and platform use is collected, stored, and processed in accordance with the separate mibox Privacy Policy.
Your personal data is used for identity verification, transaction processing, service communications, and platform improvement. mibox will not sell or disclose your personal data to third parties without your consent, except where required by law.
For complete information on how we manage your data, please refer to Privacy Policy mibox.
The mibox platform is provided "as-is" and mibox makes no express or implied warranties regarding the continuity, accuracy, or suitability of the platform for any particular purpose.
Mibox shall not be held liable for any financial losses incurred by a member as a result of:
Mibox believes that gaming should remain entertainment, not a burden. We provide a range of self-control tools to help members manage their gaming habits responsibly, including deposit limits, loss limits, and self-exclusion options.
If you feel that gaming is beginning to negatively affect your life or those around you, we encourage you to use the self-exclusion feature or seek professional help. More information is available on the Responsible Gaming ours.
Mibox reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. The latest version of the terms will always be displayed on this page along with the most recent update date.
Continued use of the mibox platform after any changes take effect will be deemed as your acceptance of the amended terms. We recommend that you review this page periodically to stay informed of the latest terms.
These Terms and Conditions are governed by applicable law, and any dispute arising from or related to the use of the mibox platform shall be resolved through procedures established by mibox management, subject to the relevant jurisdiction.
If you have any enquiries regarding these Terms and Conditions, please contact our support team via live chat, available 24 hours a day, 7 days a week.